之前在VENERE.com订房的时候，明明都是说免费预定取消的，结果在预定巴黎旅馆的时候，被巴黎一个酒店Grant Hôtel Amelot -Paris从我登记的信用卡上面扣了一点小钱，数额不大，1欧元，但就是有点过分，我不问对方还不说，我是隔了一个月之后收到银行帐单才知道的。然后马上发邮件跟对方交涉（对方英语确实有点一般，还好起码还懂英语），结果对方说是为了测试我的信用卡是否有用，所以才扣了钱，说是可以等我们check out的时候一起结账。然后我就跟对方说我们还在申请签证，万一去不成那这钱怎么办。对方很快回了我说会取消我们的booking，因为我们对他扣了这1欧元感到不满意。有够晕的，真是过分，还好我们的资料还没提交，现在要取消就取消吧，顶多我们另外找一家。问题是就这样被白扣钱还要来取消我们的booking更加过分，话又说不清楚~~我们现在人数又不断有增加变动，每订一次就被扣一次钱。。。。只能委屈后面的人也一起扣啦，因为现在选其他的酒店就要浪费这个钱了，起码要等签证做好。
http://www.venere.com/hotels/paris/grand-hotel-amelot/
这是那个酒店的网址~~大家也注意吧。
Venere.com给我的回复1：
Thank you for using Venere - Internet Hotel Reservation.
Please be informed that when booking through Venere.com, your credit card information is sent directly to the property, which generally charge your card only for late cancellations (i.e., after the cancellation deadline) or for NO-SHOWS.
When a property receives a reservation, it is up to them to verify that the details are correct and valid in order to guarantee the booking. This verification is done by controlling telematically your credit card for a certain amount. We are aware of the fact that in some cases, and with certain credit cards, the sum inserted by the property is temporarily blocked as if it were a charge, even though it was not actually deducted by the property.
Generally speaking, the situation is resolved automatically in a few weeks, and the sum will be available again on your credit card.
Therefore, we suggest contacting your credit institute and/or bank to verify if it is an actual charge to your card or if it is a simple control. If it should turn out to be an actual deduction, we can contact the hotel directly to have them explain the charge. In this case, your credit institute and/or bank will certainly be able to advise you on how to block the transaction.
We hope the above information is useful to assist you in resolving the problem. If this should not be the case, please feel free to contact us.
Best regards,
Armando Arena
Customer Service
Venere Net S.p.A.
回复2：
Dear Mrs. Lynn,
Thank you for using Venere - Internet Hotel Reservation.
We are aware of the fact that in some cases, and with certain credit cards, the sum inserted by the property is temporarily blocked as if it were a charge, even though it was not actually deducted by the property.
Generally speaking, the situation is resolved automatically in a few weeks, and the sum will be available again on your credit card.
Therefore, we suggest contacting your credit institute and/or bank to verify if it is an actual charge to your card or if it is a simple control. If it should turn out to be an actual deduction, we can contact the hotel directly to have them explain the charge. In this case, your credit institute and/or bank will certainly be able to advise you on how to block the transaction.
Best regards,
Tanja Pradel
Customer Service
Venere Net S.p.A.