昨天收到亚航短信通知后，马上致电厦门office，答复“暂时没有接获相关通知”，心里还侥幸了一天，没想到今天就收到官方电邮了，真是超郁闷。 因为航班起飞退后大半天，把原来十一从广州经新加坡到巴里岛的形成全部打乱，被迫要在新加坡逗留一天，哎。有没有其他兄弟姊妹和我类似行程的？这是个廉价航空，你还不能向她索赔或要求安排什么的，气人！坐了几年的Airasia还是头一回遇到这样的情况！
Dear Value Guest,
First and foremost, we would like to take this opportunity to thank you for your kind choosing Indonesia Air Asia on your trip.
We regret to inform you that flight QZ 8493 from Singapore to Denpasar Effective 19 August 2009 - 24 October 2009 will be departure from Singapore at 16.00 hrs local time and arrival to Denpasar on 18.30 hrs local time.
We are extremely sorry for above retime. However we would highly appreciate if you could understand with the issue and accept our sincere apologies.
For further information please contact Air Asia:
Indonesia +6221-50505088
Thailand +66-2-515-9999
Malaysia +603-2171-9222
Singapore +65-630-77688
China +95013-9000-0200
Email indo_guestsupport@airasia.com
Once again with our sincere apologies for any inconveniences that may have caused you. However, we keep promising to improve our service continually to meet with you satisfaction.
We truly value as Air Asia customers. We look forward to welcoming you onboard to providing you with a renewed and positive Air Asia experience.
Thank you for choosing Air Asia.
Kind Regards,
Indonesia Pre Flight
PT Indonesia AirAsia