请教各位，如何请亚航开具航班延误证明？急！

如题。

航班由于台风原因紧急取消，并延迟到3天后才出发。
咨询过保险公司，可以进行相应理赔。需要亚航出具的航班延误证明。
咨询过亚航的服务热线 9501390000200，说是要发到如下e-mail:
guestsupport@airasia.com
来申请延误报告。

然而，我发过去邮件一周未收到任何回复。
再致电亚航服务电话，说是她们也只能通过邮件和guestsupport取得联系。她们能做的也只是发邮件去提醒。

眼看理赔的截止日期将近，不知如何是好，请各位帮忙告知经验和主意。谢谢！

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行走在天涯 • 2009-08-13 07:38

我也很好奇这个问题

chevi_chen • 2009-08-13 08:41

我们7月底搭宿务太平洋的飞机，遇台风延误5天。是当时同行的强人在当地就让服务柜台开的，所以是纸本。

维他命K OP chevi_chen • 2009-08-14 01:54

听说是要在柜台开了就好了。
亚航有发过一封邮件给我，列明了事发原因，延迟的天数等。不过民安保险说这个不行，要正式报告。

我心流浪 • 2009-08-13 08:51

关注ing

维他命K OP • 2009-08-14 02:15

和guestsupport联络未果，我就直接发邮件给亚航马来西亚的服务处了。这个倒快，每次很快能收到回复，但是回复的内容两次都一样，已经请相关部门去做处理了，会尽快回复我。... 这个回答还是让人很恼火。

难道我需要跑一趟深圳机场找亚航的柜台去开么？柜台会给我开么？ xx(

************************************
Thank you for emailing Air Asia.

With regard to your inquiry, we apologize for the inconvenience. Rest assured we have escalated this matter to the relevant department and we will reply you as soon as we get a response

Should you have further inquiries, please refer to our website by following this link:
http://www.airasia.com> select country > select language > Help & Info > Contact Us

Best Regards
****************************************

Thank you for emailing Air Asia.

Our apologies for the late reply.
With regards to your request, we are pleased to inform you that we have escalated it to our relevant department. They will revert back to you in 3 to 5 working days. If you do not receive an acknowledgement within this respective time as mentioned, do not hesitate to revert back to us.

Should you have further enquiries, please refer to our website by following this link:

http://www.airasia.com> select country > select language > Help & Info > Contact Us.

维他命K OP • 2009-08-17 05:04

没有人知道么？

维他命K OP • 2009-08-27 02:32

延误证明收到了，看来还是得耐心等待。
理赔也OK了，昨天钱到账上。