亚航退税流程

行走着发呆 · 2011-10-08 02:49

第二步，进入ASK页面后，看到小女孩在的对话窗口

行走着发呆 · 2011-10-08 02:50

第三步，找到eform

行走着发呆 · 2011-10-08 02:54

第四步，填资料。

填的内容依次的：
姓，名
邮件地址
手机
家话电话（可不填）
内容（红色圈出了，选择索赔）
具体：红色圈出了，选择退税
订单编号
航班号
起飞日期及时间
附件
反馈：这一栏我就把要退的人的信息，护照号写上去。

行走着发呆 · 2011-10-08 02:55

几分钟就收到亚航的邮件：一串英文，看的累。

Thank you for flying with AirAsia!

We are pleased to confirm your booking and attached herewith please find your Itinerary.

To ensure a comfortable and enjoyable flight, we highly recommend you to read the following friendly reminder:

- AirAsia is strictly a point-to-point carrier and shall not be responsible for any connecting flight arrangement which you may choose to make. Purchase travel insurance to avoid financial hassles should you miss your connecting flight.
- If you have purchased a FLY-THRU (Flight Transfer) involving more than one participating airline, you shall be subject to the Terms and Conditions of Carriage of each respective airline.
- Use our Self Check-In facilities, log onto our website on the facilities available Use our
- Our check-in counters are open two (2) hours before the scheduled flight departure time. The counters close forty five (45) minutes before the scheduled flight departure time. For AirAsia flights to and from Australia, check-in counters open three (3) hours and close one (1) hour before the scheduled flight departure time.
- Check-in deadlines may vary at different airports and for particular flights. It is your responsibility to ensure that you comply with these deadlines.
- Airports have long queues due to complex security checks. We suggest that you check-in early and proceed immediately to the departure gate or you may risk being left behind in security. You must be in possession of a boarding pass by the time check-in closes, or you will not be accepted for the flight.
- Do not carry any liquids, aerosols and gels more than 100ml in your cabin baggage.
- Pre-book your Baggage Supersize (checked baggage) at a big discount and save time during check-in. Each checked baggage shall not exceed 32 kg;
- Guests may not use the unused checked baggage weight and pieces of other guests unless traveling on the same Itinerary.
- Certain sporting equipment up to 20 kg is subject to a Sports Equipment Fee per item per one way.
- Pick a seat- avoid disappointment, pre-book the seat you want.
- Guest are responsible for obtaining all entry and exit visas, health and other required documents including ensuring that your passport validity meets the destination’s entry requirements. Guests shall also possess a return itinerary or ticket on an onward journey;
- Guests are strongly advised not to check in goods which are valuable and fragile as baggage. If they are checked in as baggage, guests agree they send for carriage of such items at their own risk.
- Our liabilities to you are limited, it is therefore recommended that you purchase travel insurance.

Our full Terms and Conditions of Carriage will apply. For full details please visit www.airasia.com.

用GOOGLE工具，看这一大串英文没啥内容~~ 直接忽略。

迟些再去“我的退款状态”中猜观注。新的进展再直播。

行走着发呆 · 2011-10-08 03:13

收到新的邮件：

This is just a quick note to let you know that we have received your feedback (Case Number : )——备注，这里我把括号中的编号取消了.

We’ll get back to you within 5 working days. We appreciate your patience as we continue to respond to every email we receive.

Lots of questions have already been answered in our FAQ section at http://www.airasia.com/ask

It is always our pleasure to assist you in every way we can.

行走着发呆 · 2011-10-12 03:12

前两天收到的邮件：

In response to your email, please be informed that there is a fee to process airport tax refund. You may check the fee for refund processing from the link below (http://www.airasia.com/my/en/flightinfo/feeschedule.page?).

However, we have forwarded your refund request to Refund Support Team and they will assist you.

Please be advised that refund process will take minimum 30 working days.

Thank you for choosing AirAsia.

行走着发呆 · 2011-10-12 03:13

今天收到的邮件：

Greetings from Air Asia.

With regards to your request for airport tax refund under booking number XXXXXX, please provide us the bank account details in Chinese and English language as follows for further assistance:

1. Bank Account Number - (must be passengers or contact person number)
2. Bank Account Name - (must be passengers or contact person name)
3. Bank Name --
4. Bank Branch -
5. Country of Bank -
6. Swift Code ( optional ) -
7. IBAN code ( optional ) -

Should you have further enquiries, please refer to our website by following this link:
http://www.airasia.com> select country > select language > Help & Info > Contact Us.

Waiting for your soonest reply.

Thank you for your cooperation and we look forward to serve you better in the future.

这个邮件在MF很多退税说明上有的。就是提供一下银行的相关信息和资料。

行走着发呆 · 2011-10-12 09:05

以上邮件的信息记的是中文英文都要写。我第一封回复只是用英文把1-5问题回答了，立刻收到邮件，请用中文也描述一样。于是，再发一次，中文英文。

现在收到最后的邮件：

We have processed your refund submission and we are pleased to inform you that your refund has been validated and is in progress of refund

If you are an AirAsia member, you can view the status of your refund at our Member Portal -> My Refund Status, by quoting your case number or Booking Number

Below are the Refund Case & Booking Number for your reference

Case Number: XXXXXXXXXXXXXXXXXXXXXX

Booking Number: XXXXXXXXXXXXXXXX

以后只要在自己的亚航帐户上跟进就OK了。

我估计退款申请就到此一步了，最后看亚航的打款了。希望不是网上有人说一年多两年之久。

下一步，研究一下捷星吧。一个我不熟悉的航空公司。